Script steps

[THERE ARE MORE FAQs HERE - https://aybelspaces.co.uk/faqs/]


[VISITOR STARTS CHAT]


Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?


[VISITOR STATES REQUIREMENT]


OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?


[VISITOR GIVES NAME & CONTACT DETAILS]


Thanks [VISITOR FIRST NAME]. Can I also confirm which county you're located in? [MUST BE WEST LONDON, OXFORDSHIRE, BUCKINGHAMSHIRE, BERKSHIRE, HAMPSHIRE, WARWICKSHIRE, SURREY, NORTHAMPTONSHIRE OR WILTSHIRE]


[IF OUTSIDE OF THE ABOVE COUNTIES/WEST LONDON]


Sorry, but we only operate within West London, Oxfordshire, Buckinghamshire, Berkshire, Hampshire, Warwickshire, Surrey, Northamptonshire and Wiltshire.


[IF WITHIN ONE OF THE ABOVE COUNTIES/LONDON]


Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.


[VISITOR SAYS THANKS/CONFIRMS]


You’re welcome. Thanks for visiting!