OK, can you confirm that you're an existing client?
[IF YES]
Thanks. The best thing to do is contact via our WhatsApp channel, or call 07710 122254.
[IF NO]
OK, I can get a member of the team to contact you to see how we can help. If I could take your name, email address and telephone number, we'll be in touch asap.
[CONTINUE VIA SCRIPT STEPS]