[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[1. VISITOR STATES REQUIREMENT - INTERESTED IN TRAINING]

[IF NOT OBVIOUS/TOO GENERAL] Thanks. Could you tell me a little bit more about your requirements?

Thanks. I can get a member of the team to contact you to discuss your requirements. Could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me the name of your company and its location?

[VISITOR GIVES COMPANY NAME AND LOCATION]

Thanks. Are you interested in in-person or virtual training?

[VISTOR CONFIRMS IN-PERSON OR VIRTUAL]

Thanks [VISITOR FIRST NAME] . Finally, how many people do you wish to train?

[VISITOR CONFIRMS NUMBER OF PEOPLE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2. VISITOR INTERESTED IN SOMETHING OTHER THAN TRAINING]

OK, I can get a member of the team to contact you regarding this. If I could take your name, email address and telephone number, we'll be in touch.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!