[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IT’S SOMETHING WE DO]

Can you tell me a little more about your situation?

[VISITOR GIVES DETAILS]

Thank you. So we can arrange an initial consultation, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Can you also confirm your town/city and country please?

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!