[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. In case we get disconnected, may I please have your name and email address?

[VISITOR GIVES NAME & EMAIL ADDRESS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We'll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services offered:

• Appealing an academic result
• Appealing a failed PHD
• GCSE appeals
• Help with a allegation of academic misconduct
• Help with an allegation of misconduct (non academic)
• Sexual assault or misconduct at University
• A Level appeals
• Independent school exclusions
• Any other academic enquiries.