[VISITOR STARTS CHAT]
Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?
[VISITOR STATES REQUIREMENT]
OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?
[IF VISITOR WANTS A SURVEY/VALUATION]
Thanks [VISITOR FIRST NAME]. Could I also take the location of the property your enquiry relates to?
[VISITOR GIVES NAME & CONTACT DETAILS]
Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.
[VISITOR SAYS THANKS/CONFIRMS]
You’re welcome. Thanks for visiting!