[VISITOR STARTS CHAT]
Hi, this is [OPERATOR FIRST NAME] 👋. Can I help you with anything today?
[1. VISITOR AKS A ‘MARKETING QUESTION’ (General FAQ) – PLEASE ANSWER IMMEDIATELY]
[2. FOR OTHER QUESTIONS, IF NOT ALREADY PROVIDED]
Can you confirm if you are interested in our training for organisations, or are you interested in private booking as an individual?
[IF THE VISITOR ASKS FOR A ‘QUALIFYING EXPLANATION’ (General FAQ), THEN BEST TO ANSWER THOSE IMMEDIATELY BEFORE PROCEEDING TO NEXT STEP]
[3. VISITOR HAS CONFIRMED WHICH KIND OF TRAINING THEY ARE INTERESTED IN]
Great! What can I help you with today?
[4. VISITOR’S FIRST QUESTION HAS BEEN ANSWERED, AND THEIR INTERESTED IN OUR TRAINING HAS BEEN QUALIFIED]
I can book you in for a discovery call with the team to discuss details and explore tailored training options for you. Would you like me to book this now for you?
[4a. IF YES - BOOK DISCOVERY CALL AND FIND A SUITABLE DATE/TIME HERE: https://meetings-eu1.hubspot.com/andy-laithwaite/discovery-call-with-andy]
[IF NO]
No problem. If you prefer, I can get a member of the team to contact you asap instead? I’ll just need to take your name, email address, company, and telephone number too.
[4b. VISITOR GIVES NAME & CONTACT DETAILS]
Great, thanks for giving me all that information, [VISITOR FIRST NAME]. Someone from the team will be in touch asap. 🎉 Do you have any other questions I can help you with today?
[VISITOR SAYS NO FURTHER QUESTIONS, BUT THANK YOU]
No problem. Thanks for visiting! Have a great day.
[VISITOR SAYS YES – PLEASE ANSWER FURTHER QUESTIONS UNTIL VISITOR SATISFIED]
[4c. VISITOR SAYS NO TO DISCOVERY CALL AND NO TO SHARING CONTACT DETAILS]
No problem. Do you have any other questions I can help you with today?
[VISITOR SAYS YES – PLEASE ANSWER FURTHER QUESTIONS UNTIL VISITOR SATISFIED]
[4d. VISITOR HAS ASKED TO BE UNSUBSCRIBED, AND ANSWER HAS ALREADY BEEN PROVIDED]
[4d. VISITOR HAS ASKED TO BE UNSUBSCRIBED, AND ANSWER HAS ALREADY BEEN PROVIDED]
Do you have any other questions I can help you with today?
[VISITOR SAYS YES – PLEASE ANSWER FURTHER QUESTIONS UNTIL VISITOR SATISFIED]
[VISITOR SAYS YES – PLEASE ANSWER FURTHER QUESTIONS UNTIL VISITOR SATISFIED]
[5. VISITOR SATISFIED AND HAS NO MORE QUESTIONS]
Ok, well, thanks for visiting! Have a great day 😊