[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[1. IF THEY WANT TO BOOK, GUIDE THEM TO THE SITE PAGE SO THEY CAN BOOK ONLINE]

OK. You can book online via our website. On the site page that you're interested in, scroll down to 'ROOM TYPES' and you'll see a list of the different room types that are available. Select the room type you'd like, then from the room type page, you'll see the 'BOOK NOW' button. This will take you to our booking portal where you can secure your room.

[2. IF THEY WANT MORE INFORMATION OR SOMETHING THAT ISN'T ON THE WEBSITE]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also confirm which site you are interested in? [IF NOT ALREADY STATED]

[VISITOR CONFIRMS SITE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[3. IF THEY'RE AN EXISTING STUDENT]

OK. So I can get a member of the team to contact you about this, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also confirm which site you are currently staying in? [IF NOT ALREADY STATED]

[VISITOR CONFIRMS SITE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!