Script steps

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[If visitor needs to urgently speak to someone, advise we can attempt to arrange an urgent call back within 30 minutes, if possible]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Can you also confirm where you are located?

[VISITOR CONFIRMS LOCATION]

Thanks. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Can help with: