[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK THIS IS SOMETHING OFFERED FROM THE LIST BELOW]

OK, can I check if you're an existing patient?

[1. IF YES - EXISTING PATIENT]

Thanks. Can you confirm that you're looking to book an appointment? [UNLESS ALREADY STATED]

[IF YES TO BOOKING AN APPOINTMENT]

Thanks. You can book your appointment online here - https://uk.dentalhub.online/soe/new/Du%20Toit%2C%20Winter%20%26%20Molyneux%20Dental%20Practice?pid=UKGGG02. Alternatively you can call the practice on 01865 552978 to make a booking.

[IF NO TO A BOOKING]

OK, I can get a member of the team to contact you to discuss this. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2. IF NO - NEW PATIENT]

Thanks. Can you confirm that you're looking to book an appointment? [UNLESS ALREADY STATED]

[IF YES TO BOOKING AN APPOINTMENT]

Thanks. Before we continue, I just to confirm that we're a private dental practice and we don't provide services via the NHS. Would you still like to book an appointment?

[IF YES]

That's great! You can book your appointment online here - https://uk.dentalhub.online/soe/new/Du%20Toit%2C%20Winter%20%26%20Molyneux%20Dental%20Practice?pid=UKGGG02. Alternatively you can call the practice on 01865 552978 to make a booking. 

[IF NO]

OK, no problem. Thanks for visiting!

[IF NO TO A BOOKING]

OK, I can get a member of the team to contact you to discuss this. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

THINGS THEY DO:

General dentistry

Oral hygiene (hygienist)

Root canal

Minor oral surgery

Dental implants

Invisalign

Iv sedation

Digital dentistry

Orthodontics (jaw alignment, braces, teeth straightening, which also includes Invisalign)

THINGS THEY DON'T DO:

Costmetic treatments (Botox, fillers, etc)